How many billable hours do your techs lose to admin?
See your crew's utilization (billable vs paid hours) and what non-billable time costs you each week.
Utilization = billable ÷ paid hours. Hours to 80% = (80% × paid − billable) × techs. Value = those hours × billable rate. Not every non-billable hour can become billable (drive time, training), so 80% is the target, not 100%.
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Sources: Jobber 2026 Home Service Trends Report: top teams achieve 80–90% labor utilization
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FAQ
What is a good technician utilization rate?
Jobber's 2026 Home Service Trends Report says top teams consistently reach 80–90% labor utilization (billable vs available hours).
What counts as billable hours?
Time you can invoice: on-site work and billable travel. Paperwork, unbilled drive time and callbacks are non-billable.
How do I raise utilization?
Tighter scheduling and routing, mobile invoicing in the field, and less office back-and-forth. Field service software targets these.
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